LegitOwl

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Terms of Service

Last updated: October 9, 2026

From everyone at Low Clouds, thank you for using LegitOwl! We build it to help you choose a contractor with the public record in hand. Because we don’t know every one of our customers personally, we have to put in place some Terms of Service to help keep the ship afloat.

When we say “Company”, “we”, “our”, or “us” in this document, we are referring to Low Clouds LLC.

When we say “Services”, we mean our website at legitowl.com and any product created and maintained by Low Clouds LLC under the LegitOwl name, including searches, reports and Heads-Up emails.

When we say “You” or “your”, we are referring to the people or organizations that use the Services, including anyone who buys a report or signs up for Heads-Up.

We may update these Terms of Service (“Terms”) in the future. Whenever we make a significant change to our policies, we will refresh the date at the top of this page and take any other appropriate steps to notify customers.

When you use our Services, now or in the future, you are agreeing to the latest Terms. There may be times where we do not exercise or enforce a right or provision of the Terms; however, that does not mean we are waiving that right or provision. These Terms do contain a limitation of our liability.

If you violate any of the Terms, we may end your access to the Services. That’s a broad statement and it means you need to place a lot of trust in us. We do our best to deserve that trust by being open about how LegitOwl works and keeping an open door to your feedback.

What LegitOwl is, and what it is not

  1. LegitOwl shows public records about licensed contractors, taken from the California Contractors State License Board, as of the dates shown. Reports describe records. They do not rate anyone’s work and they are not a recommendation to hire or not to hire anyone.
  2. LegitOwl is not a consumer reporting agency, and LegitOwl reports are not consumer reports, as those terms are defined in the Fair Credit Reporting Act (FCRA), 15 U.S.C. § 1681 et seq. You may not use the Services, or any information from them, in whole or in part, as a factor in deciding any individual’s eligibility for employment, credit, insurance, housing or tenancy, or for any other purpose covered by the FCRA or a similar state law.
  3. Public records can contain errors and delays. Confirm anything important with the issuing agency before you rely on it.

Use Terms

  1. You may not use the Services to harass, threaten, or unlawfully discriminate against anyone.
  2. You may not copy, scrape, resell, or republish reports or data from the Services in bulk, or use them to build a competing database.
  3. You are responsible for all activity that occurs under your purchases and your Heads-Up list, and for keeping access to the email address you give us.
  4. You must be a human. Searches, purchases or sign-ups made by “bots” or other automated methods are not permitted.

Payment, Refunds, and Plan Changes

  1. Search is free, and it is really free: we do not ask you for your credit card and — just like for customers who pay for our Services — we do not sell your data.
  2. A full report is a one-time charge for one contractor. Heads-Up is paid monthly in advance and renews until you cancel.
  3. All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities. Where required, we will collect those taxes on behalf of the taxing authority and remit those taxes to taxing authorities. Otherwise, you are responsible for payment of all taxes, levies, or duties.
  4. If a report fails to load or shows the wrong contractor, contact us within 14 days for a full refund.

Cancellation and Termination

  1. You are solely responsible for properly canceling Heads-Up. Every Heads-Up email includes a simple no-questions-asked cancellation link. If you need help canceling, you can always contact us.
  2. When you cancel Heads-Up, your list of contractors and your email address will be removed from the Services. Within 30 days, they will be permanently deleted from active systems and logs. Within 60 days, they will be permanently deleted from our backups. We cannot recover this information once it has been permanently deleted.
  3. If you cancel Heads-Up before the end of your current paid up month, your cancellation will take effect immediately, and you will not be charged again. We do not automatically prorate unused time in the last billing cycle.
  4. We have the right to suspend or end your access and refuse any and all current or future use of our Services for any reason at any time. We also reserve the right to refuse the use of the Services to anyone for any reason at any time. We have this clause because statistically speaking, out of everyone who uses the Services, there is at least one doing something nefarious. There are some things we staunchly stand against and this clause is how we exercise that stance.
  5. Verbal, physical, written or other abuse (including threats of abuse or retribution) of a Company employee or officer will result in immediate termination of your access.

Modifications to the Service and Prices

  1. Sometimes it becomes technically impossible to continue a feature or we redesign a part of our Services because we think it could be better. We reserve the right at any time to modify or discontinue, temporarily or permanently, any part of our Services with or without notice.
  2. Sometimes we change the pricing structure for our products. When we do that, we tend to exempt existing customers from those changes. However, we may choose to change the prices for existing customers. If we do so, we will give at least 30 days notice and will notify you via the email address on record. We may also post a notice about changes on our website.

Uptime, Security, and Privacy

  1. Your use of the Services is at your sole risk. We provide these Services on an “as is” and “as available” basis. We do not offer service-level agreements, but do take uptime seriously.
  2. We reserve the right to temporarily limit your access if your usage significantly exceeds the average usage of other customers of the Services.
  3. We take many measures to protect and secure your data through backups, redundancies, and encryption. We enforce encryption for data transmission from the public Internet.
  4. When you use our Services, you entrust us with your data. We take that trust to heart. You agree that Low Clouds may process your data as described in our Privacy Policy and for no other purpose. We as humans can access your data for the following reasons:
    • To help you with support requests you make.
    • On the rare occasions when an error occurs that stops an automated process partway through. We get automated alerts when such errors occur. When we can fix the issue and restart automated processing without looking at any personal data, we do. In rare cases, we have to look at a minimum amount of personal data to fix the issue. In these rare cases, we aim to fix the root cause to prevent the errors from recurring.
    • To safeguard Low Clouds. We’ll look at logs and metadata as part of our work to ensure the security of your data and the Services as a whole.
    • To the extent required by applicable law. As a US company with all data infrastructure located in the US, we only preserve or share customer data if compelled by a US government authority with a legally binding order or proper request, or in limited circumstances in the event of an emergency request. If we are audited by a tax authority, we only share the bare minimum billing information needed to complete the audit.
  5. We use third party vendors and hosting partners, including our payment processor, to provide the necessary hardware, software, networking, storage, and related technology required to run the Services.

Copyright and Content Ownership

  1. The records in our reports come from public government sources. We claim no ownership of the underlying public facts.
  2. We reserve the right (but not the obligation) in our sole discretion to refuse or remove any content that is available via the Service, including replies contractors add to their pages.
  3. The Company or its licensors own all right, title, and interest in and to the Services, including all intellectual property rights therein, and you obtain no ownership rights in the Services as a result of your use. You may not duplicate, copy, or reuse any portion of the HTML, CSS, JavaScript, or visual design elements without express written permission from the Company. You must request permission to use the LegitOwl name or logo for promotional purposes. Please email us requests to use logos. We reserve the right to rescind any permissions if you violate these Terms.
  4. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Services, use of the Services, or access to the Services without the express written permission of the Company.

Features and Bugs

We design our Services with care, based on our own experience and the experiences of customers who share their time and feedback. However, there is no such thing as a service that pleases everybody. We make no guarantees that our Services will meet your specific requirements or expectations.

We also test all of our features extensively before shipping them. As with any software, our Services inevitably have some bugs. We track the bugs reported to us and work through priority ones, especially any related to security or privacy. Not all reported bugs will get fixed and we don’t guarantee completely error-free Services.

Liability

We mention liability throughout these Terms but to put it all in one section:

You expressly understand and agree that the Company shall not be liable, in law or in equity, to you or to any third party for any direct, indirect, incidental, lost profits, special, consequential, punitive or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Services; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Services; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to these Terms or the Services, whether as a breach of contract, tort (including negligence whether active or passive), or any other theory of liability.

In other words: choosing to use our Services does mean you are making a bet on us. If the bet does not work out, that’s on you, not us. We do our darnedest to be as safe a bet as possible through careful management of the business and investments in security and infrastructure. If you choose to use our Services, thank you for betting on us.

If you have a question about any of these Terms, please contact us.

Adapted from Basecamp's open-source policies,CC BY 4.0. We changed the company and product names, removed clauses about features LegitOwl does not have, and added clauses specific to LegitOwl.